Terms & Conditions

How long will it take me to receive my order?

We use every endeavour to ensure that your order from Divine Plants is delivered to you in 5 working days from dispatch.

Can I Track My Order?

Yes. Our carrier partners utilise the most up to date tracking technologies for your order. Once we despatch your order, we will provide you with full tracking details of your parcel and how to track it.

What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia Post will leave a card to organise a re delivery or advise further instructions for collection. We cannot organise a re-delivery of this parcel. You will need to contact the appropriate courier to arrange this delivery.

Can I Change My Delivery Address?

No. Once you place your order, we automatically assign it to a freight company so communication updates from us are not possible. Our freight companies can accommodate changes once we have despatched the order. Details on how to action this are contained in your shipping email.

Can I Have My Order Delivered To A Different Address From My Billing Address?

Yes. Simply add an additional address during checkout.

Can I Pick Up My Order?

We do not offer a collection service from our warehouse. Most post offices offer a “parcel collect facility” during business hours and/or operate parcel lockers. More information can be found at www.auspost.com.au

Insurance

All orders are fully insured and we will resend any order that is lost or damaged, free of charge. If your parcel is not delivered to you within 20 days of ordering you can contact us at sales@divineplantsonline.com.au to lodge an investigation.

Pricing

All prices stated are in Australian Dollars ($).